21.09.2021

Download Android 6.0 Marshmallow For Samsung Galaxy Core Prime G360h

  • CyanogenMod 13 for Samsung Galaxy Core Prime (SM-G360H) BEFORE INSTALLING THIS ROM, MAKE SURE YOUR DEVICE MODEL IS THE SAME AS TITLE IF YOU ASK ANY QUESTIONS LIKE 'IS THIS FOR MODEL BLABLAB. Problem Galaxy S7/S7 Edgy.
  • Galaxy Core Prime. Solutions & Tips, Download Manual, Contact Us. Samsung Support India.
  1. Download Android 6.0 Marshmallow For Samsung Galaxy Core Prime G360h
  2. Download Android 6.0 Marshmallow For Samsung Galaxy Core Prime G360hu

The official Android 5.1.1 is now live for the Galaxy Core Prime Value Edition LTE device. Check the instructions in this article if you wish to learn how to successfully install this update manually.

Screenshot guideFrom deviceTo device
Samsung Galaxy Core Prime (SM-G360H)
Samsung Galaxy Core Prime (SM-G360H) is supported on PhoneCopy. Please note that following settings may vary a little depending on the firmware version.
  • contact synchronization
  • sms backup
  • photo synchronization
  • video synchronization
  • automatic sync

Android versions running on Samsung Galaxy Core Prime (SM-G360H)

When synchronizing, PhoneCopy users had following Android versions on their Samsung Galaxy Core Prime (SM-G360H): Android 4.4 KitKat (99.58%), Android 6.0 Marshmallow (0.21%), Android 7.1 Nougat (0.21%).

The chart shows usage of Samsung Galaxy Core Prime (SM-G360H) and Android versions for contact backup with PhoneCopy around the world.

Download android 6.0 marshmallow for samsung galaxy core prime g360h

Samsung Galaxy Core Prime (SM-G360H) users around the world

Samsung Galaxy Core Prime (SM-G360H) is often used by PhoneCopy users in countries like India (Bharôt, ভাৰত, ভারত, Bhārat, ભારત, भारत, Bhārata, ಭಾರತ, Bhāratam, ഭാരതം, Bharôtô, ଭାରତ, ਭਾਰਤ, भारतम्, Bārata, பாரதம், Bhāratadēsam, భారత దేశం) - 40.00%, Egypt (Misr, Masr, مصر) - 20.00%, Australia - 13.33%, Nigeria (Nijeriya, Naigeria, Nàìjíríà) - 13.33%, United Kingdom (Y Deyrnas Unedig, Unitit Kinrick, Rìoghachd Aonaichte, Ríocht Aontaithe, An Rywvaneth Unys) - 6.67%, South Africa (Suid-Afrika, iNingizimu Afrika, uMzantsi Afrika, Afrika-Borwa, Afrika Borwa, Aforika Borwa, Afurika Tshipembe, Afrika Dzonga, iSewula Afrika) - 6.67%.

The map shows usage of Samsung Galaxy Core Prime (SM-G360H) for contact backup with PhoneCopy around the world.

Text guideline - How to backup

Download Android 6.0 Marshmallow For Samsung Galaxy Core Prime G360h

From Samsung Galaxy Core Prime (SM-G360H)

Die Richtlinie ist noch nicht in Ihre Sprache übersetzt worden.
If you want to transfer contacts from your Android device please use following screenshot guide.
  1. Download our PhoneCopy for Android application to your mobile device.
  2. After launching the application, create a new account from the application. If you have already created an account on web pages www.phonecopy.com, log in to this existing account in the application.
  3. After successful login, go through the application setup wizard and then select 'Synchronize' (for an account with an existing backup) / 'Backup' (for an empty account) or press the 'Later' button and then select option in the side menu 'Back up contacts' / 'Restore contacts' for one-way synchronization.

More detailed information and instructions include screenshots: how to backup and synchronize contacts from Android

For more information about our app, visit our PhoneCopy for Android page.

You need an Android phone version 4.4 (KitKat), 5.0, 5.1 (Lollipop), 6.0 (Marshmallow), 7.0, 7.1 (Nougat), 8.0, 8.1 (Oreo), 9.0 (Pie) and 10, incl. tablets. Let us just remind you, that for now PhoneCopy for Android transfers to server contacts, photos, videos and SMS.

In the case of problems with synchronization, please contact us.

To Samsung Galaxy Core Prime (SM-G360H)

Die Richtlinie ist noch nicht in Ihre Sprache übersetzt worden.
If you want to transfer contacts to your Android device please use following screenshot guide.
  1. Download our PhoneCopy for Android application to your mobile device.
  2. After launching the application, create a new account from the application. If you have already created an account on web pages www.phonecopy.com, log in to this existing account in the application.
  3. After successful login, go through the application setup wizard and then select 'Synchronize' (for an account with an existing backup) / 'Backup' (for an empty account) or press the 'Later' button and then select option in the side menu 'Back up contacts' / 'Restore contacts' for one-way synchronization.

Download Android 6.0 Marshmallow For Samsung Galaxy Core Prime G360hu

More detailed information and instructions include screenshots: how transfer contacts to Android

For more information about our app, visit our PhoneCopy for Android page.

You need an Android phone version 4.4 (KitKat), 5.0, 5.1 (Lollipop), 6.0 (Marshmallow), 7.0, 7.1 (Nougat), 8.0, 8.1 (Oreo), 9.0 (Pie) and 10, incl. tablets. Let us just remind you, that for now PhoneCopy for Android transfers to server contacts, photos, videos and SMS.

In the case of problems with synchronization, please contact us.

Benutzer Kommentare

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  • Oppo A7
    My phone has 96,486 SMS that has to be backed up but the process keeps terminating due to 'internet connection lost'. My fiber internet access is quite stable so I don't think disruption is the cause. Is there a way I can back up the sms in parts?
    • Hello, 96,486 is really big count of SMS. It is possible that the processing of such a number of items takes a long time and it is possible that server terminate the communication due to a long time without response from the device.
      We are curently working on optimalization of application, which may solve issue like yours. We will release new version of app asap, within a few days at the latest. We will contact you. Please, be patient.
      Thank you
      • Hello,
        we developed a promised new beta version (3.4.3) of app. This optimized version should solve your reported issue. Please, download and install new version and try to sync again with it.
        I recommend, plug in charger during sync, because sync of big count of items take long time and it is possible that Android system will try to limit the app due to battery life.
        Download link: https://www.phonecopy.com/android/download/phonecopy.apk
        Please, send us feedback, if it works now or not.
        Thank you for your patience and cooperation.
  • Good Day Team,
    I have uploaded my contacts+diary etc, from my Lumia 640 LTE (windows phone) successfully, but I don't seem to be able to download (from your cloud) to my new Huawei P40 Pro.., (previously known as the P40 els-nx9) which your systems say is supported. Spent hours so far.., even losing weight now! Help PLEASE.., REGARDS, Trev.
    • Hi, did you download PhoneCopy application from Google Play or Huawei AppGallery?
      • Hi, on Windowsphone it was from Google Play, on new P40 plus, I honestly don't remember, but THINK it was from H AppGalley. I even paid for a month's premium upgrade. Having a look around 'tinternet' I've seen one version of PhoneCopy with the red/black background and another with a pale blue background. Both mine are red/black. Should I delete both phones and start again? Can't actually find the 'pale-blue-one' in a store? Is the blue one the newer version? Regards, Trevor L
        • Hi, Windows mobile (Lumia) has older design because we keep it working until Microsoft will keep live their store. That step don't need to be repeated. Huawei P40 application is the same like on the following guide https://www.phonecopy.com/en/pages/how_to_synchronize_contacts_to_android . We found your phone contacting our servers but still not synchronized. Our technical team will contact you on Monday to check what should be wrong.
          • Hello again, and thank you for your prompt response. I will be patient and wait 'till Monday then. Trevor L
            • Hello,
              your Huawei does not support Google Play Services.
              In this case, please, install PhoneCopy for Huawei:
              https://appgallery7.huawei.com/#/app/C102701109
                • My Huawei DOES support Google Play Services.., what it will NOT do is respond to the link that you've sent me. I think I may have to write-off the £1:92 I've paid to PhoneCopy. I still have the same problem! I've successfully uploaded my contacts from my Lumia 640 LTE to your 'Cloud'. But cannot download anything to my Huawei P40 pro. In the app, the P40 Think I want to UPload, but says there is nothing to upload. Is there anything else you can suggest please?
                  • Hello again, sorry, but official Huawei documentation says that Huawei P40 does not contain Google Services and running on Android 10.
                    In our logs, generated by communication with your phone is named as P40 pro, but running on Android 4.4.2 KITKAT with older type of processor, what is very unusual.
                    We will send you more informaction to your private mail.
                    • Thank you for this information. I've had this handset for less than a week. It came unlocked, apparently 'sealed', boxed, with the usual very small instruction leaflet, from a usually reliable source that I've used for a long time. I do now wonder though, if it is a genuine Huawei product? I have not owned any Huawei products before, so cannot compare. It is advertised variously at between £695:00 and £875:00 approx. I am very careful about buying things on the internet, but there's always a first time to be conned. I'm SURE that your information is correct. I'll await your further contact with interest. Thanks again, Trevor L
              • Hello again PhoneCopy team,
                Just wanted to say a really big thank you. After a complete week of communication to/fro between us, I have finally synchronised my Lumia 640 LTE with my new (highly suspect P40 pro) You even built a version of your app specifically for my use.
                I now have all 87 contacts and hundreds of diary entries on the Android P40 pro. Sorted all the contacts; now just looking around for a decent calendar📅diary for other content.
                Upgraded to premium at the start of this 'adventure' and have just paid for a bit😊more storage, (not that I'll need it) by way of a Thank You. Kind Regards, Trevor L
  • Sir my phone symphony p6 pro.mtk-6736 chipset.I am trying and such android 9.0 pie to install my phone
    But i don't find out..
    • Sorry, we are personal cloud and backup service and not phone service.
  • My huawei mediapad s8-306l don't boot at all it will only show huawei mediapad and it will stop at that point..
    • Sorry we are not a device repair shop. PhoneCopy backups contacts, photos and videos to the personal cloud.
  • Hello. I can't send a premium message. I say show the settings application system files, but there is no premium message service option. How can I do this setting
      • my mobile operator settings are active. Since my product is abroad, they say that the problem can be software. but I was not having this problem 15 days ago. I did not update any
        • Sorry but PhoneCopy is phone backup service and we don't provide technical support for your phone.
  • Halo my Vodafone vf685 does not switch on completely it only shows the vodaphone logo the shows the rotating white line.I can't access anything in my phone. What can I do to fix it
    • I am sorry, you have to contact Vodafone. PhoneCopy offers data backup, not hardware problem solution.
  • I need to print off SMS from my old phone for court, i am trying to back them up to a new device. After initial setup, i and currently syncing my information, i am at ' 2076%+ and growing growing.. How long does this usually take?
    • Hi, it depends on how many SMS you have stored in your mobile. It will take few minutes if there is thousands of SMS.
  • There's a bug in the app. While logging in, after entering username n password, the app says login successful but the page doesn't shift to the next page.
    Have tried multiple time re installation of the app error still exists.
  • i have an infinix racer jet x501 i need software x105.
    • You can download latest version of our application directly from our web page too: https://android.phonecopy.com/download/phonecopy_pie.apk
    • If you mean PhoneCopy software to synchronize contacts, photos and videos from your phone you have to find PhoneCopy application in Google Play.
  • SO i synced Android phone to phonecopy.com and contacts/sms are OK but I have problem restoring videos/pictures to another phone. For some reason media wont download/sync to new phone?
    How do I force that?
    • Hi, please go to settings in your PhoneCopy application and there you can select device from which you want restore pictures and videos. https://www.phonecopy.com/en/pages/how_to_restore_media
      • Thank you for your answer.
        The media was restored to another phone, but folders/collections are lost.
        Media was sent from Samsung S5, restored to Huawei Mate 20 lite. Any suggestions?
        • HI, we forwarded your feedback to our android team to check it there is possibility to solve it in future versions
  • For PhoneCopy:
    Samsung Grand Prime + Model SM-G532 BL is not in your list. Which alternative can I use?
      • IMEI is written at the label under battery of your phone
    • Here is your guide: https://www.phonecopy.com/en/discussion/?comment_id=6946&category_id=237
  • Dear,
    Immediately after installing your application on my phone (Android 7.1.1), I log in without problems and download all the contacts from my account on the phone. However, after the second run of the application, I see the message 'Android System WebView not installed'. What happens, really I need to install WebView?
    • Hello, since version 5 Android Lollipop, WebView is a separate system component (and it is also available on Google Play). This component is used e.g. for web browsing. In Your case, WebView probably had been updated and therefore it was unavailable in the phone. Due to this situation, warning message was showed (the application without WebView can not run).
      You really do not need to install WebView (at the first run it was ok, so it was already installed). If the warning message appears at every launch of app, please contact us again.
      • Dear, also on the Nougat 7.1.2 the message 'WebView Error' appears at every second and subsequent launch of your app. This is very frustrating for me. Have you any idea?
  • What fucking site fully cheated now asking for money ,at first it never ask for any charges the moment i uploaded my sms ,it starts drama..will inform media and report this illegal business as a S ecurity crim.
    • Please do not use bad words in our discussion forum. We note limit of 500 transparently in the AppStore:
      https://play.google.com/store/apps/details?id=com.phonecopy.android&hl=en
      Also, there is public pricing list in our pages:
      https://www.phonecopy.com/en/pages/pricing
      You can inform media and report us as illegal business but don't forget to attach our public pricing list etc. Moreover you should be able to use your account for 7 days without blocking even if you exceed the limits.
  • I have tried uninstalling and reinstalling the app but it just will not run the sync -- it shows 'Samsung Phone' with 228 contacts then This device >> PhoneCopy.com I agree and then it connects to PhoneCopy then it was 'No changes since last synchronisation'. In fact if I log into the website it keeps saying that my Samsung device has never been Synced.. Why does the Android app not work at all?
  • I followed the instructions for exporting contacts from Android and it shows me the number of contacts on my device, but when I choose one-way sync from the device to the server the screen goes black for a second and then nothing is updated and it says no changes occurred.
  • I have Olivetti tablet I can't sign to Google account an market store I need your help please
    • Hi, you can download our application directly from our web page. https://www.phonecopy.com/android/index-en.html
  • In any android phone I prefer to save contacts in my mail id, it enables me to get all data including contact while switching to new device. The issue is to tranfer contacts between old multumedia mobiles. I was using Nokia RM-827 Now switching to samsung GT-C3322i. I have contacts data in my mail id also. Please guide me, i dont want to tyoe it again
    • Hi, please check our guide: https://www.phonecopy.com/en/phones/view/samsung_c3322i
  • I have phone copy premium and when I press synchronise it won't work. I have wifi and mobile data on and still nothing.
    • I've restarted the phone and it hasn't helped. We have 2 Samsung phones registered, both are the same make and model. The one that isn't working was last synchronise on Tuesday 12th at 14.59.
      • Hello, does the app show any error message after pressing Synchronize button?
        Have you tried to re-install the app?
        • No error message, it says checking items on phone copy.com server then nothing happens. No I haven't tried to re install the app, will it work if I do this? I'm confused about why the other phone linked to phone copy works fine?
          • Hello, maybe the app got into some unusual state. Try to re-install it to avoid this possibility. If is does not help, we will forward this problem to our Android staff.
            • Hi I reinstalled the app and it works, thanks for all the help.
    • You are correct, it should work correctly. Your account is not blocked. Which phone doesn't work for you? We can see last synchronization from Samsung two days ago. Is it that Samsung which doesn't work now? We don't see any error message which seems to be related to communication problem of your phone. Can you, please, restart it first to be sure.
  • I finish creating an account and downloading the app. But I don't see the sync option in Infinix X551.
    • Hi, what part of following guide doesn't work for you?
      https://www.phonecopy.com/en/pages/how_to_backup_contacts_from_android
  • Accidentally my contacts are deleted from servers too.
    How to recover them
    my fone do not have any contacts now
    • You can restore all your deleted contacts from Deleted contacts folder which you will find in your online profile at www.phonecopy.com.
  • My Phone contacts (Android account(s) to Sync / items account) is showing as 501, in phone copy server account there are only 482 contacts. I am not able to synchronize. Appreciate your help here. Do I need to do a One Way sync?
    • I restarted my phone and the Phone contacts became Zero, But I am still not able to synchronize, I am getting message' Sync Failed:
      The number of data items for free account has been exceeded 7 days ago. Synchronizations are disabled. Please reduce number of items on website.'
      The count is already less than 500, Not sure, why I am not able to synchronize. Appreciate your help to enable my account.
      • But you have 4 devices in your profile and free account allows 2 only. Please delete at least two devices to fit limits for free account.
        • I deleted 2 devices, still getting the same failure message,
          'The number of data items for free account has been exceeded 7 days ago. Synchronizations are disabled. Please reduce number of items on website'
          • It can take several minutes to unlock your profile. Now i checked the profile and it is not blocked anymore.
  • i want to reset my phone. i had installed ur app. and also synced the sms and contacts too. i just want to take help that. if i reset my phone. then how can i get the backup of those synced files ?
    • Hi, to get contacts synchronized back to your phone please follow our guide https://www.phonecopy.com/en/pages/how_to_synchronize_contacts_to_android
      There is another guide showing SMS synchronization but it works only for Premium users.
      https://www.phonecopy.com/en/pages/how_to_synchronize_sms_to_android
  • I reset my phone before some days... After that i couldn't retrieve my contacts from SD card........ it is showing that the VCARD could not be retrieved
    • vCard can by imported using PhoneCopy for Windows. http://www.phonecopy.com/windows/index-en.html
  • My Phone can't show the incoming phone number or any miss call number The stored call log shows the one year advance date say 18/04/2017. that is call date shifted to one year advance.
    Could you please help me as how to shoot the troubles
    Sikder, Dhaka, Bangladesh
    • Sorry this is not a problem related to PhoneCopy,com
      • Hello I recently almost ended up purchasing the Premium only I can not even use your Free version to synchronise the free 500 contacts and SMSs from my Google Accounts. I have over 8000plus contacts and SMSs. To make matters worse I need to test if your process works prior to purchasing the Premium edition however I do not know if Huawei P8 Max is compatible as I can not see it clearly on your list. Can you email me to [email protected] urgently now. regards, Elizabeth Australia
  • I had an iPhone and now changed to Kazam tornado but I'm not receiving all my texts from my contacts but they are receiving mine.
    • Sorry, can you explain how is your request related to PhoneCopy.com?
  • How to restore the contact back to mobile, pls help
    • To synchronize contacts back please follow our guide https://www.phonecopy.com/en/pages/how_to_synchronize_contacts_to_android
      But your account is blocked because you exceeded limits for free account: https://www.phonecopy.com/en/pages/pricing
  • Hello, my HTC salsa will not register my contacts, it registers all previous sms, can you please advise what am I doing wrong?
    • Hello, we detected that you performed a succesfull sync with 102 contacts on 2015-12-26 at 19:01:31. It looks like that your issue is gone. Is it right?
  • Good day! I would just like to ask if the private sms will also be backed up when we do 'Back up SMS' from the Messaging? Would appreciate if anyone could answer my concern. Thank you.
      • Hello, it depends on whether the private sms is saved as a other common sms or it is stored in a special private storage. PhoneCopy backs up only sms saved in standard way.
Ekran görüntüsü tarifiCihazdanCihaza
Samsung Galaxy Core Prime (SM-G360H)
Samsung Galaxy Core Prime (SM-G360H) cihazını PhoneCopy desteklenmektedir. Please note that following settings may vary a little depending on the firmware version.
  • Kişiler senkronizasyonu
  • SMS yedeklemesi
  • photo synchronization
  • video synchronization
  • Otomatik senkronizasyon

Android versions running on Samsung Galaxy Core Prime (SM-G360H)

When synchronizing, PhoneCopy users had following Android versions on their Samsung Galaxy Core Prime (SM-G360H): Android 4.4 KitKat (99.58%), Android 6.0 Marshmallow (0.21%), Android 7.1 Nougat (0.21%).

The chart shows usage of Samsung Galaxy Core Prime (SM-G360H) and Android versions for contact backup with PhoneCopy around the world.

Samsung Galaxy Core Prime (SM-G360H) users around the world

Samsung Galaxy Core Prime (SM-G360H) is often used by PhoneCopy users in countries like India (Bharôt, ভাৰত, ভারত, Bhārat, ભારત, भारत, Bhārata, ಭಾರತ, Bhāratam, ഭാരതം, Bharôtô, ଭାରତ, ਭਾਰਤ, भारतम्, Bārata, பாரதம், Bhāratadēsam, భారత దేశం) - 40.00%, Egypt (Misr, Masr, مصر) - 20.00%, Australia - 13.33%, Nigeria (Nijeriya, Naigeria, Nàìjíríà) - 13.33%, İngiltere (Y Deyrnas Unedig, Unitit Kinrick, Rìoghachd Aonaichte, Ríocht Aontaithe, An Rywvaneth Unys) - 6.67%, South Africa (Suid-Afrika, iNingizimu Afrika, uMzantsi Afrika, Afrika-Borwa, Afrika Borwa, Aforika Borwa, Afurika Tshipembe, Afrika Dzonga, iSewula Afrika) - 6.67%.

The map shows usage of Samsung Galaxy Core Prime (SM-G360H) for contact backup with PhoneCopy around the world.

Talimat metni - Nasıl yedekleme yapılır

Samsung Galaxy Core Prime (SM-G360H) 'dan

Talimatlar henüz sizin konuşma dilinize çevrilmemiştir.
If you want to transfer contacts from your Android device please use following screenshot guide.
  1. Download our PhoneCopy for Android application to your mobile device.
  2. After launching the application, create a new account from the application. If you have already created an account on web pages www.phonecopy.com, log in to this existing account in the application.
  3. After successful login, go through the application setup wizard and then select 'Synchronize' (for an account with an existing backup) / 'Backup' (for an empty account) or press the 'Later' button and then select option in the side menu 'Back up contacts' / 'Restore contacts' for one-way synchronization.

More detailed information and instructions include screenshots: how to backup and synchronize contacts from Android

For more information about our app, visit our PhoneCopy for Android page.

You need an Android phone version 4.4 (KitKat), 5.0, 5.1 (Lollipop), 6.0 (Marshmallow), 7.0, 7.1 (Nougat), 8.0, 8.1 (Oreo), 9.0 (Pie) and 10, incl. tablets. Let us just remind you, that for now PhoneCopy for Android transfers to server contacts, photos, videos and SMS.

Senkronizasyon esnasında herhangi bir problemle karşılaşırsanız Yardım İsteyin

Samsung Galaxy Core Prime (SM-G360H) 'a doğru

Talimatlar henüz sizin konuşma dilinize çevrilmemiştir.
If you want to transfer contacts to your Android device please use following screenshot guide.
Download Android 6.0 Marshmallow For Samsung Galaxy Core Prime G360h
  1. Download our PhoneCopy for Android application to your mobile device.
  2. After launching the application, create a new account from the application. If you have already created an account on web pages www.phonecopy.com, log in to this existing account in the application.
  3. After successful login, go through the application setup wizard and then select 'Synchronize' (for an account with an existing backup) / 'Backup' (for an empty account) or press the 'Later' button and then select option in the side menu 'Back up contacts' / 'Restore contacts' for one-way synchronization.

More detailed information and instructions include screenshots: how transfer contacts to Android

For more information about our app, visit our PhoneCopy for Android page.

You need an Android phone version 4.4 (KitKat), 5.0, 5.1 (Lollipop), 6.0 (Marshmallow), 7.0, 7.1 (Nougat), 8.0, 8.1 (Oreo), 9.0 (Pie) and 10, incl. tablets. Let us just remind you, that for now PhoneCopy for Android transfers to server contacts, photos, videos and SMS.

Senkronizasyon esnasında herhangi bir problemle karşılaşırsanız Yardım İsteyin

Kullanıcı yorumları

Yorum yazmak için lütfen Giriş yapın

  • Oppo A7
    My phone has 96,486 SMS that has to be backed up but the process keeps terminating due to 'internet connection lost'. My fiber internet access is quite stable so I don't think disruption is the cause. Is there a way I can back up the sms in parts?
    • Hello, 96,486 is really big count of SMS. It is possible that the processing of such a number of items takes a long time and it is possible that server terminate the communication due to a long time without response from the device.
      We are curently working on optimalization of application, which may solve issue like yours. We will release new version of app asap, within a few days at the latest. We will contact you. Please, be patient.
      Thank you
      • Hello,
        we developed a promised new beta version (3.4.3) of app. This optimized version should solve your reported issue. Please, download and install new version and try to sync again with it.
        I recommend, plug in charger during sync, because sync of big count of items take long time and it is possible that Android system will try to limit the app due to battery life.
        Download link: https://www.phonecopy.com/android/download/phonecopy.apk
        Please, send us feedback, if it works now or not.
        Thank you for your patience and cooperation.
  • Good Day Team,
    I have uploaded my contacts+diary etc, from my Lumia 640 LTE (windows phone) successfully, but I don't seem to be able to download (from your cloud) to my new Huawei P40 Pro.., (previously known as the P40 els-nx9) which your systems say is supported. Spent hours so far.., even losing weight now! Help PLEASE.., REGARDS, Trev.
    • Hi, did you download PhoneCopy application from Google Play or Huawei AppGallery?
      • Hi, on Windowsphone it was from Google Play, on new P40 plus, I honestly don't remember, but THINK it was from H AppGalley. I even paid for a month's premium upgrade. Having a look around 'tinternet' I've seen one version of PhoneCopy with the red/black background and another with a pale blue background. Both mine are red/black. Should I delete both phones and start again? Can't actually find the 'pale-blue-one' in a store? Is the blue one the newer version? Regards, Trevor L
        • Hi, Windows mobile (Lumia) has older design because we keep it working until Microsoft will keep live their store. That step don't need to be repeated. Huawei P40 application is the same like on the following guide https://www.phonecopy.com/en/pages/how_to_synchronize_contacts_to_android . We found your phone contacting our servers but still not synchronized. Our technical team will contact you on Monday to check what should be wrong.
          • Hello again, and thank you for your prompt response. I will be patient and wait 'till Monday then. Trevor L
            • Hello,
              your Huawei does not support Google Play Services.
              In this case, please, install PhoneCopy for Huawei:
              https://appgallery7.huawei.com/#/app/C102701109
                • My Huawei DOES support Google Play Services.., what it will NOT do is respond to the link that you've sent me. I think I may have to write-off the £1:92 I've paid to PhoneCopy. I still have the same problem! I've successfully uploaded my contacts from my Lumia 640 LTE to your 'Cloud'. But cannot download anything to my Huawei P40 pro. In the app, the P40 Think I want to UPload, but says there is nothing to upload. Is there anything else you can suggest please?
                  • Hello again, sorry, but official Huawei documentation says that Huawei P40 does not contain Google Services and running on Android 10.
                    In our logs, generated by communication with your phone is named as P40 pro, but running on Android 4.4.2 KITKAT with older type of processor, what is very unusual.
                    We will send you more informaction to your private mail.
                    • Thank you for this information. I've had this handset for less than a week. It came unlocked, apparently 'sealed', boxed, with the usual very small instruction leaflet, from a usually reliable source that I've used for a long time. I do now wonder though, if it is a genuine Huawei product? I have not owned any Huawei products before, so cannot compare. It is advertised variously at between £695:00 and £875:00 approx. I am very careful about buying things on the internet, but there's always a first time to be conned. I'm SURE that your information is correct. I'll await your further contact with interest. Thanks again, Trevor L
              • Hello again PhoneCopy team,
                Just wanted to say a really big thank you. After a complete week of communication to/fro between us, I have finally synchronised my Lumia 640 LTE with my new (highly suspect P40 pro) You even built a version of your app specifically for my use.
                I now have all 87 contacts and hundreds of diary entries on the Android P40 pro. Sorted all the contacts; now just looking around for a decent calendar📅diary for other content.
                Upgraded to premium at the start of this 'adventure' and have just paid for a bit😊more storage, (not that I'll need it) by way of a Thank You. Kind Regards, Trevor L
  • Sir my phone symphony p6 pro.mtk-6736 chipset.I am trying and such android 9.0 pie to install my phone
    But i don't find out..
    • Sorry, we are personal cloud and backup service and not phone service.
  • My huawei mediapad s8-306l don't boot at all it will only show huawei mediapad and it will stop at that point..
    • Sorry we are not a device repair shop. PhoneCopy backups contacts, photos and videos to the personal cloud.
  • Hello. I can't send a premium message. I say show the settings application system files, but there is no premium message service option. How can I do this setting
      • my mobile operator settings are active. Since my product is abroad, they say that the problem can be software. but I was not having this problem 15 days ago. I did not update any
        • Sorry but PhoneCopy is phone backup service and we don't provide technical support for your phone.
  • Halo my Vodafone vf685 does not switch on completely it only shows the vodaphone logo the shows the rotating white line.I can't access anything in my phone. What can I do to fix it
    • I am sorry, you have to contact Vodafone. PhoneCopy offers data backup, not hardware problem solution.
  • I need to print off SMS from my old phone for court, i am trying to back them up to a new device. After initial setup, i and currently syncing my information, i am at ' 2076%+ and growing growing.. How long does this usually take?
    • Hi, it depends on how many SMS you have stored in your mobile. It will take few minutes if there is thousands of SMS.
  • There's a bug in the app. While logging in, after entering username n password, the app says login successful but the page doesn't shift to the next page.
    Have tried multiple time re installation of the app error still exists.
  • i have an infinix racer jet x501 i need software x105.
    • You can download latest version of our application directly from our web page too: https://android.phonecopy.com/download/phonecopy_pie.apk
    • If you mean PhoneCopy software to synchronize contacts, photos and videos from your phone you have to find PhoneCopy application in Google Play.
  • SO i synced Android phone to phonecopy.com and contacts/sms are OK but I have problem restoring videos/pictures to another phone. For some reason media wont download/sync to new phone?
    How do I force that?
    • Hi, please go to settings in your PhoneCopy application and there you can select device from which you want restore pictures and videos. https://www.phonecopy.com/en/pages/how_to_restore_media
      • Thank you for your answer.
        The media was restored to another phone, but folders/collections are lost.
        Media was sent from Samsung S5, restored to Huawei Mate 20 lite. Any suggestions?
        • HI, we forwarded your feedback to our android team to check it there is possibility to solve it in future versions
  • For PhoneCopy:
    Samsung Grand Prime + Model SM-G532 BL is not in your list. Which alternative can I use?
      • IMEI is written at the label under battery of your phone
    • Here is your guide: https://www.phonecopy.com/en/discussion/?comment_id=6946&category_id=237
  • Dear,
    Immediately after installing your application on my phone (Android 7.1.1), I log in without problems and download all the contacts from my account on the phone. However, after the second run of the application, I see the message 'Android System WebView not installed'. What happens, really I need to install WebView?
    • Hello, since version 5 Android Lollipop, WebView is a separate system component (and it is also available on Google Play). This component is used e.g. for web browsing. In Your case, WebView probably had been updated and therefore it was unavailable in the phone. Due to this situation, warning message was showed (the application without WebView can not run).
      You really do not need to install WebView (at the first run it was ok, so it was already installed). If the warning message appears at every launch of app, please contact us again.
      • Dear, also on the Nougat 7.1.2 the message 'WebView Error' appears at every second and subsequent launch of your app. This is very frustrating for me. Have you any idea?
  • What fucking site fully cheated now asking for money ,at first it never ask for any charges the moment i uploaded my sms ,it starts drama..will inform media and report this illegal business as a S ecurity crim.
    • Please do not use bad words in our discussion forum. We note limit of 500 transparently in the AppStore:
      https://play.google.com/store/apps/details?id=com.phonecopy.android&hl=en
      Also, there is public pricing list in our pages:
      https://www.phonecopy.com/en/pages/pricing
      You can inform media and report us as illegal business but don't forget to attach our public pricing list etc. Moreover you should be able to use your account for 7 days without blocking even if you exceed the limits.
  • I have tried uninstalling and reinstalling the app but it just will not run the sync -- it shows 'Samsung Phone' with 228 contacts then This device >> PhoneCopy.com I agree and then it connects to PhoneCopy then it was 'No changes since last synchronisation'. In fact if I log into the website it keeps saying that my Samsung device has never been Synced.. Why does the Android app not work at all?
  • I followed the instructions for exporting contacts from Android and it shows me the number of contacts on my device, but when I choose one-way sync from the device to the server the screen goes black for a second and then nothing is updated and it says no changes occurred.
  • I have Olivetti tablet I can't sign to Google account an market store I need your help please
    • Hi, you can download our application directly from our web page. https://www.phonecopy.com/android/index-en.html
  • In any android phone I prefer to save contacts in my mail id, it enables me to get all data including contact while switching to new device. The issue is to tranfer contacts between old multumedia mobiles. I was using Nokia RM-827 Now switching to samsung GT-C3322i. I have contacts data in my mail id also. Please guide me, i dont want to tyoe it again
    • Hi, please check our guide: https://www.phonecopy.com/en/phones/view/samsung_c3322i
  • I have phone copy premium and when I press synchronise it won't work. I have wifi and mobile data on and still nothing.
    • I've restarted the phone and it hasn't helped. We have 2 Samsung phones registered, both are the same make and model. The one that isn't working was last synchronise on Tuesday 12th at 14.59.
      • Hello, does the app show any error message after pressing Synchronize button?
        Have you tried to re-install the app?
        • No error message, it says checking items on phone copy.com server then nothing happens. No I haven't tried to re install the app, will it work if I do this? I'm confused about why the other phone linked to phone copy works fine?
          • Hello, maybe the app got into some unusual state. Try to re-install it to avoid this possibility. If is does not help, we will forward this problem to our Android staff.
            • Hi I reinstalled the app and it works, thanks for all the help.
    • You are correct, it should work correctly. Your account is not blocked. Which phone doesn't work for you? We can see last synchronization from Samsung two days ago. Is it that Samsung which doesn't work now? We don't see any error message which seems to be related to communication problem of your phone. Can you, please, restart it first to be sure.
  • I finish creating an account and downloading the app. But I don't see the sync option in Infinix X551.
    • Hi, what part of following guide doesn't work for you?
      https://www.phonecopy.com/en/pages/how_to_backup_contacts_from_android
  • Accidentally my contacts are deleted from servers too.
    How to recover them
    my fone do not have any contacts now
    • You can restore all your deleted contacts from Deleted contacts folder which you will find in your online profile at www.phonecopy.com.
  • My Phone contacts (Android account(s) to Sync / items account) is showing as 501, in phone copy server account there are only 482 contacts. I am not able to synchronize. Appreciate your help here. Do I need to do a One Way sync?
    • I restarted my phone and the Phone contacts became Zero, But I am still not able to synchronize, I am getting message' Sync Failed:
      The number of data items for free account has been exceeded 7 days ago. Synchronizations are disabled. Please reduce number of items on website.'
      The count is already less than 500, Not sure, why I am not able to synchronize. Appreciate your help to enable my account.
      • But you have 4 devices in your profile and free account allows 2 only. Please delete at least two devices to fit limits for free account.
        • I deleted 2 devices, still getting the same failure message,
          'The number of data items for free account has been exceeded 7 days ago. Synchronizations are disabled. Please reduce number of items on website'
          • It can take several minutes to unlock your profile. Now i checked the profile and it is not blocked anymore.
  • i want to reset my phone. i had installed ur app. and also synced the sms and contacts too. i just want to take help that. if i reset my phone. then how can i get the backup of those synced files ?
    • Hi, to get contacts synchronized back to your phone please follow our guide https://www.phonecopy.com/en/pages/how_to_synchronize_contacts_to_android
      There is another guide showing SMS synchronization but it works only for Premium users.
      https://www.phonecopy.com/en/pages/how_to_synchronize_sms_to_android
  • I reset my phone before some days... After that i couldn't retrieve my contacts from SD card........ it is showing that the VCARD could not be retrieved
    • vCard can by imported using PhoneCopy for Windows. http://www.phonecopy.com/windows/index-en.html
  • My Phone can't show the incoming phone number or any miss call number The stored call log shows the one year advance date say 18/04/2017. that is call date shifted to one year advance.
    Could you please help me as how to shoot the troubles
    Sikder, Dhaka, Bangladesh
    • Sorry this is not a problem related to PhoneCopy,com
      • Hello I recently almost ended up purchasing the Premium only I can not even use your Free version to synchronise the free 500 contacts and SMSs from my Google Accounts. I have over 8000plus contacts and SMSs. To make matters worse I need to test if your process works prior to purchasing the Premium edition however I do not know if Huawei P8 Max is compatible as I can not see it clearly on your list. Can you email me to [email protected] urgently now. regards, Elizabeth Australia
  • I had an iPhone and now changed to Kazam tornado but I'm not receiving all my texts from my contacts but they are receiving mine.
    • Sorry, can you explain how is your request related to PhoneCopy.com?
  • How to restore the contact back to mobile, pls help
    • To synchronize contacts back please follow our guide https://www.phonecopy.com/en/pages/how_to_synchronize_contacts_to_android
      But your account is blocked because you exceeded limits for free account: https://www.phonecopy.com/en/pages/pricing
  • Hello, my HTC salsa will not register my contacts, it registers all previous sms, can you please advise what am I doing wrong?
    • Hello, we detected that you performed a succesfull sync with 102 contacts on 2015-12-26 at 19:01:31. It looks like that your issue is gone. Is it right?
  • Good day! I would just like to ask if the private sms will also be backed up when we do 'Back up SMS' from the Messaging? Would appreciate if anyone could answer my concern. Thank you.
      • Hello, it depends on whether the private sms is saved as a other common sms or it is stored in a special private storage. PhoneCopy backs up only sms saved in standard way.